DURHAM, NC, June 16, 2014 – Mi-Corporation, the Mobile Information Corporation, today announced that Doyle Security Systems, Inc. continues to realize improved expense control and significant productivity gains following the first four months using its new digital sales order entry system. Mi-Co also awarded Doyle Security Systems, Inc. the “Mi-Corporation Process Improvement Champion” award after successfully moving its entire paper-based sales order entry system to a digital system using Mi-Forms mobile forms software on iPads.
The new system allows Doyle Security Systems to electronically capture and seamlessly integrate data, including electronic signature captures, into document imaging, and core back-end systems. It also provides automatic generation of contracts, and system inspection and test documentation.
With five branch offices including its headquarters in Rochester, NY, Doyle Security Systems provides commercial, residential, and medical alarm systems to more than 23,000 customers in the upstate New York and Erie, Pa. regions. Its 100 employees that design, install, service, and monitor these systems require immediate access to customer and system data to ensure its security and life safety systems are properly working 24/7.
Based on the implementation of the new system, Doyle Security System has realized a number of key benefits including:
- improved billing efficiencies & closing of new business,
- real-time reporting,
- significant cost savings,
- expense reductions, as well as
- improved customer loyalty and perceptions of Doyle Security Systems as a technology company.
“Among others, core to our company values are customer satisfaction, excellence and accountability,” said Kevin J. Stone, chief operating officer, Doyle Security Systems, Inc. “Our business has grown such that we needed to eliminate any possibility of misplaced paperwork that might impede customer service, and reduce cumbersome orders, and re-keying of critical customer data in our sales order processing. The entirety of the mobile forms platform and software offered by Mi-Co provides us with the comprehensive solution needed to ensure customer satisfaction with accurate data collection, efficient order taking, and improved process cycle time and communication between departments.”
Doyle Security Systems, Inc.’s former sales order system was cumbersome and inefficient. It used pre-printed paper forms for new customer orders, and required re-keying of critical customer data used to populate back-end accounting and monitoring systems. Employees spent time manually scanning documents, and searching for lost order/contract forms, which in turn drove up operational expenses from lost productivity and reduced revenue due to service activation delays.
Mi-Co Benefits Doyle Security Systems
Accurate and efficient data capture is critical to Doyle Security Systems’ sales order and customer service, including pricing, pricing approval, contract preparation, order installation, and account activation for monitoring. The company selected Mi-Forms mobile forms software to provide mobile forms for order documentation – customer and system information collection, and order specification details related to parts, labor, contractors, etc.
Within the first four months of use, Doyle Security Systems experienced cost reductions and measureable productivity improvements of about 5% and expects to see this grow substantially. Capturing data electronically at the source has dramatically improved data accuracy, which has reduced the order approval and processing time from days or weeks to just hours.
According to Mi-Corporation’s VP of Sales & Marketing, Gautham Pandiyan, “We worked closely with Doyle Security to customize a mobile data capture solution that allows its sales representatives to capture critical information close to the source using iPads to record orders. While the order processing system is complex due to its integration with critical back-end systems – finance and accounting, service, and parts – the entire process appears seamless to both customers and sales personnel who serve as the front-line representatives to what is now viewed as a cutting-edge technology company providing safety and security of the utmost level.”
About Doyle Security Systems, Inc.:
Founded in 1919 and based in Rochester, NY, Doyle Security Systems, Inc., is a family-owned business that designs, installs, services, and monitors commercial, residential, and medical alarm systems. With branch offices in Albany, Syracuse, and Buffalo, NY, and Erie, Pa., the company has 100employees servicing over 23,000 customers. For more information, visit https://www.godoyle.com/Default.asp.
Mi-Co is the developer of Mi-Forms, the market's leading Mobile Data Capture software platform, with 14 years of experience in mobility. Mi-Forms software supports enterprise data capture using Windows 8 Tablets, the Digital Pen, iPads, Android Slates, and other mobile capture devices across diverse industries and has worked with customers like the NC Department of Agriculture, the United Nations, The US Dept. of Transportation, Eli Lilly and many others. For more information on Mi-Co, please visit www.mi-corporation.com.