ConServ Building Services Streamlines Field Data Collection with DFS
For over 28 years, ConServ Building Services, a division of BCH Mechanical, has provided Air Conditioning, Plumbing, Piping, Sheet Metal and Engineering Services throughout the State of Florida. Their ability to focus on each of their customer’s needs in a timely manner has steadily increased repeat, satisfied customers. Aside from the services mentioned above, ConServ also performs Design Build, Insulation, Test and Balance, Commissioning, Lighting Retrofits, and Customized Service.
The Challenge ConServ’s operations were supported internally by a Timberline ERP system. However, manual processes continued to exist for field data collection and scheduling. All forms (including order forms for new parts) were still filled out with pen and paper. These forms would eventually be turned in to the main office by the field service technicians when they came back from the field. The data collected would then have to be manually re-entered into the ERP system before it could be processed. Meanwhile, field technicians had to call in to the main office using cell phones for scheduling. Technicians were required to call every time they approached or left a customer, took a lunch break, or left to go home.